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Submit New Docket

When a user logs in to the NMPRC External Portal as a Tier 2 user, the login process is the same as that of a Tier 1 user (refer to the New User Registration guide).
However, Tier 2 access requires prior approval from the New Mexico Public Regulation Commission (PRC).

The dashboard layout is similar to that of a Tier 1 user, featuring tiles and a left-hand navigation menu.
Only Tier 2 users have the ability to submit new docket requests.

Tier 2 Dashboard view

Example Scenario​

Real-World Example

Scenario

Attorney Robert represents a telecommunications company that needs to file a new application for service expansion. He has Tier 2 access and needs to create a new docket with supporting documentation.

What Robert Needs
  • Company information (already registered in system)
  • Docket type and category (Telecommunications - Service Expansion)
  • Party information (applicant details)
  • Lead attorney information (his own details)
  • Supporting documents (application, maps, technical specifications)
  • Notice recipients (parties who need to be notified)
What Happens
  1. Robert logs in with his Tier 2 account
  2. He clicks "Submit New" → "File a New Docket"
  3. He completes the docket information form:
    • Selects "Telecommunications" as docket type
    • Enters docket caption describing the service expansion
    • Selects the company from the dropdown
  4. He adds party information (company details)
  5. He adds lead attorney information (his own contact details)
  6. He uploads required documents (application, technical specs)
  7. He adds notice recipients (other parties to the proceeding)
  8. He certifies and submits
  9. He receives a confirmation number
  10. Within 2-5 business days, PRC reviews and assigns official docket number
  11. Once approved, the docket becomes active and he can file additional documents

Timeline: Filing (30-45 min) + Review (2-5 business days)

Ensure all required documents are ready before starting. You can save progress, but it's easier to complete in one session.

File a New Docket​

Click the Submit New button at the bottom right of the screen.
A pop-up window will appear displaying multiple filing request options.
Select File a New Docket to begin.

Submit New Docket button

Filing Request Pop-up

Create New Docket​

The Create New Docket screen allows users to initiate a new Docket filing.
All fields marked with an asterisk (*) are mandatory.

Create New Docket screen

Docket Information​

This section captures the basic details of the Docket being filed. The following fields are available:

  • Type of Docket* – Dropdown to select the category/type of Docket (e.g., Pipeline, Telecommunications, or Utility).
    If the user selects Utility, an additional dropdown for Docket Category appears.

Docket Information dropdowns

  • Party Type* – Dropdown to specify the party type involved in the Docket (e.g., Applicant, Commission Staff, Utility Company).
  • Docket Caption* – Text field to enter the Docket title.
  • Select Company* – Search-enabled dropdown to select the associated company.

Note:
To create a company, refer to the Register New Company document.

Party Information​

This section collects details about the parties involved in the filing.

Contact Information​

  • First Name*, Last Name*, Email*, Phone Number*
  • Address Line 1*, Address Line 2, City*, State*, Postal/Zip Code*

Contact Information section

Lead Attorney Information​

Similar fields as Contact Information apply for the Lead Attorney.
All required fields are marked with an asterisk (*).

Lead Attorney section

Authorized Filer​

  • Are you filing on behalf of another authorized filer?* – Radio buttons (Yes/No).
    If Yes, additional fields appear for entering filer details.

Authorized filer option

Additional Parties​

Users can add more parties to the Docket by selecting Yes when prompted.

Add Additional Parties

Follow the on-screen prompts to add party details. You may add Company or Individual types and include address information as required.

Note:
Only include entities or persons currently defined as parties under NMAC Rule 1.2.2.7.

Notice Recipients​

  • Add Recipients?* – Radio buttons (Yes/No).
    If Yes, users can add recipient details following the same process as adding party information.

Add Notice Recipients

Users can add multiple recipients by clicking the + Add Recipient button.

Terms & Conditions​

Before submitting, the user must check all required boxes:

  • Certify that everything required by statute and rule is included.*
  • Affirm payment of all required filing fees.*

Save as Draft? – Radio buttons (Yes/No).​

When Yes is selected, the system allows users to save the docket in draft status rather than submitting it. Save Draft Radio buttons

Attachments​

The Attachments section allows uploading documents relevant to the Docket filing.
Uploaded documents appear in a grid with the following columns:

  • Document #, Title, Type, Description, File Size, Format, Confidential, Uploaded, and Actions.

Attachments section grid

Upload Document​

Clicking the Upload button opens a pop-up to add document details, including:

  • Document Title*, Type*, Access Type*, Description, Select File*

After completing all fields, click Save to upload or Cancel to close.

Upload document form

Save Draft Docket​

After completing all required fields and uploading any mandatory documents, users can choose to save their progress instead of submitting the docket. This option is helpful when additional information is needed before final submission.

Save Draft button

Submit for Filing and Service​

This option becomes available when all required information has been entered, the Save as draft? option is set to No, and all mandatory documents have been uploaded.

Submit Docket Confirmation

What Happens After Save as Draft​

Immediate Steps​

  1. Confirmation: You'll receive a confirmation number immediately after submission
  2. Dashboard Update: Your docket request appears in **Pending Docket Request ** with status Draft

Important: Save your confirmation number for future reference!

Accessing Saved Draft Dockets (Tier 2 Users)​

A Tier 2 user can access and continue working on previously saved draft dockets.

Steps to Open a Draft Docket:

  • Go to the Dashboard.
  • Locate and click the Pending Docket Request tile.

Dashbard view for Draft

  • In the grid view, find the draft docket you want to continue working on.
  • Click the Confirmation ID to open and resume editing the selected draft docket.

View Draft Grid

Bulk Upload to Draft Docket​

Tier 2 users can bulk‑upload service notification records directly into a draft docket.

Steps to Perform a Bulk Upload:

  • Inside the draft docket, navigate to the Service Notification tab.
  • Click the Import Grid button to begin the bulk upload process.

Bulk insert service notification

Using the Upload Grid Data Pop-Up​

When initiating a bulk upload, the system displays a pop‑up window that guides users through downloading and preparing the upload template.

Steps to Use the Upload Grid Data Pop-Up:

  • A pop‑up titled Upload Grid Data will appear.
  • Click the button to Download the Template.
  • Open the downloaded template and enter the required party details, following the format and structure provided in the file.

upload file using template

Uploading the Completed Template​

Once the party information has been added to the template, users must ensure it is properly completed before uploading it back into the system.

Steps to Upload the Completed Template:

  1. Return to the Upload Grid Data pop‑up and upload the completed template file.

  2. Before uploading, confirm that the file meets the following requirements:

    • Required Fields

    Each record must include all three of the following:

    • First Name

    • Last Name

    • Email

    • Required Field: Type

    The Type field is mandatory and must explicitly specify either:

    1. Individual, or
    2. Company
    • If the Type field is left blank, the record will not pass validation and the upload will fail.

    Additional Recommended Columns

    The following fields are optional but recommended to ensure complete party records:

    • Company Name
    • Associates (if any)
    • Phone Number
    • Address Line 1
    • Address Line 2
    • City
    • State
    • Zip

    File Size Limit

    • Maximum file size: 10 MB
    • Approximately 450 records can be uploaded per file

  3. Click Save to upload the populated template into the draft docket.

Template

After Uploading the Completed Template​

Once the template is successfully uploaded through the Upload Grid Data pop‑up, all valid party records are automatically added to the Service Notification grid within the draft docket.

What You Will See After a Successful Upload

  • The Service Notification tab will display a full grid populated with the uploaded records.
  • Each row corresponds to an individual entry from the uploaded template.
  • The grid includes the following visible columns (as shown in the image):
    • Name
    • Phone
    • Email
    • Mailing Address
    • Company
    • Online User
    • Type
    • Actions
  • Records will reflect the data exactly as provided in the template, including:
    • Contact names
    • Company associations
    • Mailing addresses
    • Type (Individual or Company)
    • Notification role (e.g., Watcher)
    • Whether the entry is flagged as an online user (Yes/No)
  • Uploaded entries that pass validation appear immediately.
  • Any entries that fail validation will generate an error message during upload and will not appear in the grid.

Service list

Submit for Filing and Service (Bottom of Docket)​

After reviewing all information within the draft docket— including Party details, Service Notification entries, and required documents — the Submit for Filing and Service button becomes available at the bottom of the page.

Submit at the bottom of the draft

What Happens After Submission​

Immediate Steps​

  1. Confirmation: You'll receive a confirmation number immediately after submission
  2. Email Notification: A confirmation email is sent to your registered email address
  3. Dashboard Update: Your docket request appears in My Dockets with status New or Pending Review

Important: Save your confirmation number for future reference!

Review Process​

Timeline: Typically 2-5 business days for initial review

  1. PRC Staff Review:

    • Your docket request is routed to the appropriate PRC division
    • Staff reviews for completeness, compliance, and accuracy
    • May request additional information or clarification if needed

  2. Status Updates:

    • New/Pending → Request received, awaiting review
    • Active → Docket approved and assigned official docket number
    • Rejected → Request denied (you'll receive reason)

  3. Email Notifications:

    • You'll receive email updates when status changes
    • Check your spam folder if you don't see emails

If Your Docket is Approved​

Once approved:

  • Status changes to Active
  • An official Docket Number is assigned
  • Your docket appears in All Active Dockets
  • The docket becomes part of the public record
  • You can file additional documents into the docket

Next Steps:

  • Monitor your dashboard for updates
  • Check My Dockets for the official docket number
  • You may receive requests for additional information
  • Follow the docket through the regulatory process
  • File additional documents as needed using File Into Existing Docket

If Your Docket is Rejected​

If rejected:

  • You'll receive an email with the rejection reason
  • Status shows as Rejected in your dashboard
  • Review the reason and correct any issues
  • You can submit a new docket request with corrected information

Common Rejection Reasons:

  • Missing required information or documents
  • Incorrect docket type or category selection
  • Incomplete party or contact information
  • Missing required certifications
  • Information doesn't meet regulatory requirements

Tracking Your Docket​

Ways to track:

  1. My Dockets - View status, confirmation number, and details
  2. Email Notifications - Receive updates automatically
  3. Case 360 View - Click confirmation number to see all docket information
  4. All Active Dockets - Once approved, view in public queue

Filing Additional Documents​

After your docket is approved:

  • Use File Into Existing Docket to add documents
  • All filings become part of the public record (unless marked confidential)
  • Monitor the docket for responses from other parties

Need Help?​

View Docket Details​

Once approved, users can view Docket details by selecting My Docket from the main menu.
Clicking a Docket ID opens the Case 360 view for complete Docket information.

My Dockets view